Shipping times vary: We aim to process and ship your order within 3-4 working days and delivery can be 4-7 working days if shipped from within the USA, or normally between 7-28 working days if shipped from abroad the the USA or 15-45 days if shipped from abroad to other countries.
We are happy to accept returned items within 30 days of you receiving them.
If you would like to return an item please click HERE and request a return:
Once your item has been returned to our returns address, we will process a full refund for any items returned.
Please note: We do not cover expenses for any items returned to us and reserve the right to exclusive provide refunds for items which has been returned to our returns centre and have not been refused or returned to our overseas suppliers or fulfilment centres.
We are sorry to hear that you are dissatisfied with the product you have ordered with us. You can contact our Customer Support Team and we would also appreciate your support to clarify your opinion of why you are not satisfied with the item, and they will guide you how to handle the situation.
In the event you have not received a tracking number via email, it may be down to several reasons, such as an unexpected delay with your order or a temporary supply problem. Please contact our Customer Support Team and they will advise you further.
Opening a Paypal Dispute or Card Chargeback’s is a last option, and is intended for when you have not been able to get a satisfactory response from us. As per our Terms of Service, if you require a refund, you will need to contact us first to request this.
Should you open a Paypal Dispute / Chargeback, we will be asked by the dispute service to provide evidence of the transaction, and any tracking numbers, which could result in you losing the dispute, and possibly not receiving your order.
You will receive your refund as soon as the customer support team has approved your refund request and any items have been returned. You will receive your refund notification email as soon as you are refunded.