PLEASE TYPE YOUR QUESTION

FAQ

Shipping and Delivery

1. HOW DO I TRACK MY ORDER

2. HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

3. I HAVEN'T RECEIVED MY PRODUCTS AND IT'S BEEN LONGER THAN THE DELIVERY TERMS, WHAT CAN I DO?

4. I WANT TO RETURN MY PRODUCTS WHAT SHOULD I DO?

5. I'VE RECEIVED AN INCORRECT ITEM. WHAT CAN I DO?

6. I CAN'T TRACK MY ORDER USING THE TRACKING NUMBER THAT WAS GIVEN, WHAT CAN I DO?

ORDER AND PAYMENT

1. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

2. CAN I CANCEL AN ORDER?

3. CAN I PAY BY CHEQUE?

4. WHY DOES YOUR WEBSITE KEEP REJECTING MY CREDIT/DEBIT CARD?

5. I AM NOT SATISFIED WITH THE PRODUCT, WHAT CAN I DO?

6. I PLACED AN ORDER 10 DAYS AGO BUT AM YET TO RECEIVE TRACKING DETAILS, WHAT CAN I DO?

DISPUTE AND REFUND

1. HOW DO I MAKE A REFUND REQUEST?

2. SHOULD I OPEN A PAYPAL DISPUTE/CARD CHARGEBACK INSTEAD OF REQUESTING A REFUND?

3. HOW DO I CANCEL A PAYPAL DISPUTE/CHARGEBACK?

4. WHEN WILL I RECEIVE MY REFUND?